Frequently Asked Questions
Everything you need to know about creating your custom family heirloom
How do I upload the photo for my portrait?
Once you select your preferred style and size, you can upload your photo directly on the product page. For the best results, we recommend high-resolution images with clear lighting.
Can you combine multiple photos into one portrait?
Yes, our artists specialize in merging subjects from different photos into a single, cohesive family portrait. Please contact our support team before ordering for specific requests.
How long does shipping and production take?
Typically, the digital illustration process takes 3-5 business days. Once approved, printing and shipping take an additional 5-7 business days depending on your location.
Do I get to see a preview before it is printed?
Absolutely. We provide a digital proof via email for every order. You can request unlimited revisions to ensure the final piece is perfect before we send it to print.
What is your return policy for custom artwork?
Because each portrait is custom-made, we cannot offer returns. However, we offer a 100% satisfaction guarantee and will work with you during the proofing stage until you love the result.
What materials do you use for your frames and canvas?
We use gallery-grade cotton canvas and sustainably sourced solid wood frames to ensure your family portrait remains a durable centerpiece in your home for years to come.