Returns & Exchanges
At The Family Portrait Company, we want your custom artwork to be a cherished centerpiece in your home. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day window for replacements or returns to ensure your memories are preserved perfectly.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief description of the issue.
Provide Photo Evidence
For any damaged frames or printing errors, please upload clear photos of the product and the packaging to help us expedite your claim.
Review and Approval
Our quality assurance team will review your photos within 48 hours to approve a complimentary reprint or a return authorization.
Receive Your Replacement
Once approved, we will prioritize your new portrait in our production queue and ship it to your doorstep at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing